How do I make a purchase?
Shopping at www.valentino-shoes.us.com is easy:
1. Choose your item by categories,search or price.
2. Once you have found an item, choose your size and click on the 'Add this to my cart' button on the product page.
3. Register an account to fill your shipping details.
4. Following 3 step order guide online.
5. Complete the order and payment.
What's your Valentino shoes made of ?
All of them are genuine leather and calfskin made with top workmanship guaranteed.
Does the shoes come with Valentino box and dust bags?
Yes, all the shoes come with original Valentino box and dust bags.
Which methods of payment do you accept?
Credit Card (Visa, Master, JCB Card...) and Paypal can accepted on our website. Please contact us to pay by Paypal if you prefer this payment method,we will send you a paypal invoice,it's 100% secure and so easy;Also Western Union or Money Gram is welcome,and we offer 5% off on Western Union or Money Gram methods.
What if I do not have a paypal or credit card?
You can also place an order via email at email@example.com you will be instructed to send your payment through Western Union or Money Gram (Save more 8% OFF if you pay with these two methods)
Can you make shoes in extra large or small size such as EUR 33 or Eur 44?
Yes, for some shoes. The usual size we can offer are whole size during Euro 34~41, and we can make half size,smaller size to Euro 33, larger size to Euro 44 (Eur 33- Eur 44) for most shoes but not for all shoes, so please contact us if you want to customize your size.
Is your site secure?
Yes all orders are processed through paypals 100% secured "https servers , all other info is safe and we never share other info with any other parties. Also smoothly via hackersafe .etc.
What are the return, exchange, refund policies?
We offer money back guarantee on all Valentino shoes returned within 7 days of receipt. This refund does not include the cost of shipping. We also guarantee that our Valentino Shoes will not be seized by customs. If a customs officer seizes your merchandise we will replace them once. Refunds are issued in the same form in which the original payment was made and may take up to 7 business days after the receipt of goods.
Will the package arrive in time or will i meet the problem with custom?
We have many years experience in Valentino shoes shipping to worldwide. We guarantee that the items will be sent to you directly.
How long can I receive items?
It usually need 3~5 days to process and prepare the shoes. The shipping time is about 4~7 days. If you don't received your order over 14 days please contact us and we will check for you.
How will you ship my order?
We ship all our shoes through courier services (EMS,DHL,Aramex) to your door. You will receive a tracking number so you can track the progress of your shipment.
Do you ship the Valentino shoes internationally?
We ship Valentino shoes anywhere in the world. We uses DHL,Aramex and EMS Express Courier for all of our shipments. We always ship within 4-7 days and guarantee the arrival of all of our shipments. Please contact us if your shipment is not received in a timely manner after receiving your tracking information. We have worked with these companies for a long time and guarantee your shipment.
Do you charge sales tax?
No, we will send the goods as a gift to you , so you would not to pay the sales tax.
What should I do if I don't receive my goods that I order from your company?
If your packages had been in customs for more than 12 days , we would attempt to have them released. If can't , we would resend you 50% of your original order.
How to get your wholesale price?
We are focusing on wholesaling the goods worldwide. You can set up a trial order to inspect the high quality of our products and our best service. Any dissidence please consults with our sales staff.
Are all products showed in the website?
We are not putting every item of the Valentino on this site now. If you are looking for other style which is not displayed on this site,please tell us which one you like,and we can supply most of them to you.
How to know whether the products you ordered has been sent or not.
After we receipt your payment,we will send the products which you ordered to you within 3~5 days, Please note check your email, also we will send the parcel tracking number to your email, you can check the mailing status of products through the tracking number.
If we send the wrong item, you should take a picture of the item sent to our email first.
If you find the products you received is not the same as the ordered one, please sent a picture of the items to our email, after confirmation it, we will give you exchange.